Our Data Promise
Studio Amelia is committed to protecting the privacy of our site visitors and customers.
We fully appreciate the importance of having our own privacy protected on the Internet, and we respect your right to that same privacy.
We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling. We will only otherwise disclose your information where we have your express permission to do so.
We will not sell your name, address, e-mail address, telephone number or credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
THE DATA WE COLLECT
We collect personal data about you through the Website when you:
- Access and use our Websites (including by way of cookies – please see more on this below);
- Register for an account on our Website or subscribe for other services, contests, special events or our mailing list;
- Purchase a product from us;
- Request technical support or other customer care support;
- Participate in polls, surveys and questionnaires;
- Contact us (whether in writing, by email, by telephone or otherwise);
- Post content on our social media pages; or
- Otherwise interact with us.
The type of personal data we process may include (if and as applicable):
- your name, username, password, email address, postal address, telephone number and other information provided by you;
- Information relating to your fashion interests and purchase history;
- Payment (such as credit card) information you use to pay for purchases is processed only to the extent, and for the duration, necessary to enable our third party payment processors) to process the relevant payment. No such payment information is retained or stored by us.
COMMUNICATION & MARKETING
If you have made a purchase from our store we may contact you with essential service messages to keep you updated on the status of your order. We may also pass limited contact details to logistics partners in order to facilitate delivery, including email and phone number.
In addition to these essential service messages, we may occasionally update you on our latest products, news and special offers via e-mail, post and telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Studio Amelia.
All Studio Amelia members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you can simply click 'Unsubscribe' within the email communications, or alternatively get in touch with the team direct via firstname.lastname@example.org requesting the removal of your email address, and this will be confirmed back to you within 72 hours of your request.
Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
Studio Amelia and its service providers may use analytics cookies to collect information about your use of the Studio Amelia website. The analytics cookies collect information, which amongst other things, allows us to count our audience size and see usage patterns. The analytics cookies also record if you experience difficulties using our website which can assist us in improving functionality.
To do this we use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Please note, by using the Studio Amelia website, you consent to the processing of data about you by Google in the manner described in 'How Google uses data when you use our partners' sites or apps' which is located at www.google.com/policies/privacy/partners.
Studio Amelia and its service providers may also use targeting and tracking cookies to understand your interests and behaviours as you browse our website, so we can deliver a more personalised experience in the future. This information may also assist us in delivering relevant advertising to you during various advertising campaigns that we may run through participating third party sites.
'Session' cookies remain in your browser during your browser session only, i.e. until you leave the website.
'Persistent' cookies remain in your browser after the session (unless deleted by you).
'Performance' cookies collect information about your use of the website, such as web pages visited and any error messages; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous. Performance cookies are used to improve how a website works.
'Functionality' cookies allow the website to remember any choices you make about the website (such as Region/Currency) or enable services such as commenting on a blog post.