Our Shipping Policy

 

Enjoy free express shipping on all orders, and if you're not 100% happy, simply return your item(s) to us for a free exchange* or full refund (excludes sample sale items).

Please note that we do not ship to Russia or India

Click here to view our Returns & Exchange Policy.


COVID-19 Update

We continue to monitor the COVID-19 situation very closely, and to operate in accordance with all government health and safety advice.

Our online store and warehouse team continue to work to ensure we deliver you order as safely and as quick a possible. Both domestic and international orders are currently being shipped with express delivery, and we expect minor to zero delays on our usual delivery times.

Our online team is also here to answer any further questions you may have, please contact us here

 


 

Complimentary Express Shipping

Wherever you are in the world, you can enjoy free express shipping on all orders. Our international orders shipped via DHL Express, giving you the flexibility to manage your delivery over the phone/online.

 

In addition, we'll cover all local Duties charges for our customers within the UK. This means no additional costs or delays through customs.

 

Shipping Times (Free Services)

Location Shipping Times Duties Paid
Australia 1-4 Business Days
Yes
UK 3-5 Business Days
Yes
Rest of World 3-5 Business Days No

  

*For customers outside of the UK  - you will be responsible for all local duties charges. Please note that no refunds can be awarded for items returned to us due to unpaid duties charges. 

 

Click here to calculate an estimate for your local Duties charges.

 


DHL GoGreen Carbon Neutral

 

On every shipment we send through DHL Express, we utilise their GOGREEN Carbon Neutral service.

This helps to work towards combating climate change by offsetting emissions from the transportation of our shipments. So for every shipment we send, we make a corresponding contribution to a climate protection project through the purchase of carbon credits from verified and high quality projects, thus neutralising the shipment’s CO2 emissions.

So, if your delivery is responsible for emitting 500g of CO2, we will offset at least the same amount by purchasing carbon credits from climate protection projects. The calculation and offset of those carbon emissions is annually verified by SGS, an independent auditor.

 


International Payments

 

All prices shown on the website, unless otherwise stated, are in AUD (Australian Dollars) and all payments will be processed in this currency.

It is outside of our control over the exchange rate your payment provider uses to process your transaction when placing an order with us online. Please see our Terms for more information.

 



 

Click here to view our Returns Policy.

 

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