Our Shipping Policy
Enjoy complimentary express shipping on all orders, and if you're not 100% happy, simply return your item(s) for a complimentary exchange* or full refund (exclusion on sale items apply).
Please note that we do not ship to Russia or India.
Complimentary Express Shipping
Wherever you are in the world, you can enjoy complimentary express shipping on all orders. Our shipping partners for local and international orders allow you the flexibility to manage your delivery over the phone/online.
Orders outside of Australia, New Zealand and the UK may incur in additional duty charges. Please click here to calculate your local duties charge.
Express Shipping Times
| Location | Shipping Times | Duties Paid |
| Australia / New Zealand | 1-3 Business Days |
Yes
|
| UK | 5-7 Business Days |
Yes
|
| Rest of the World | 5-7 Business Days | No |
Please note that no refunds can be awarded for items returned to us due to unpaid duties charges.
Carbon Neutral Shipping
On every shipment we send through Australia Post, we utilise their GOGREEN Carbon Neutral service.
This helps to work towards combating climate change by offsetting emissions from the transportation of our shipments. So for every shipment we send, we make a corresponding contribution to a climate protection project through the purchase of carbon credits from verified and high quality projects, thus neutralising the shipment’s CO2 emissions.
So, if your delivery is responsible for emitting 500g of CO2, we will offset at least the same amount by purchasing carbon credits from climate protection projects. The calculation and offset of those carbon emissions is annually verified by SGS, an independent auditor.
International Payments
All prices shown on the website, unless otherwise stated, are in AUD (Australian Dollars) and all payments will be processed in this currency.
It is outside of our control over the exchange rate your payment provider uses to process your transaction when placing an order with us online. Please see our Terms for more information.
Click here to view our Returns Policy.
