Our Shipping Policy

 

 

Enjoy complimentary shipping on all orders, your duties paid* and if you're not 100% happy, simply return your item(s) to us for a full refund.


Click here to read our Returns Policy.



 

Complimentary Global Shipping

+ Your Duties Paid* 

 

Wherever you are in the world, you can enjoy free shipping on all orders.

 

In addition, for a limited time only, we'll cover all local Duties charges for our customers within the US, Canada, UK and Germany who select the FREE DHL eCommerce service at checkout. This means no additional costs or delays through customs.

Festive Period Delays Please be aware that for orders placed between November 20th and January 20th, can see average shipping times increase due to global postal services being overwhelmed. On average, we suggest allowing for an additional 2-6 business days in addition to the shipping times noted below, if outside of Australia. 

 

 

Shipping Times (Free Services)

Location Shipping Times Duties Paid
Australia 1-4 Business Days
Yes
US, Canada, UK + Germany 4-6 Business Days
Yes
Rest of World 3-6 Business Days No

 

Want it faster? For our international customers you can upgrade to DHL Express at checkout for AU$40 and enjoy an extra fast shipping service (estimated delivery times will show for your location at checkout). Please be aware that when using this service, all local Duties charges will be your responsibility, wherever you are in the world. More information below. 

 

*For customers outside of the US, Canada, UK and Germany - you will be responsible for all local duties charges. Please note that no refunds can be awarded for items returned to us due to unpaid duties charges. 

 

   


 

  

Helpful Information

    

DHL GoGreen Carbon Neutral

 

On every shipment we send through DHL, we utilise their GOGREEN Carbon Neutral service.

This helps to work towards combating climate change by offsetting emissions from the transportation of our shipments. So for every shipment we send, we make a corresponding contribution to a climate protection project through the purchase of carbon credits from verified and high quality projects, thus neutralising the shipment’s CO2 emissions.

So, if your delivery is responsible for emitting 500g of CO2, we will offset at least the same amount by purchasing carbon credits from climate protection projects. The calculation and offset of those carbon emissions is annually verified by SGS, an independent auditor.

  

 

International Customs Duties + Taxes

 

For a limited time only, we will pay all Duties charges for customers based in the US, Canada, UK and Germany, who select the complimentary DHL eCommerce service at checkout.

For all customers outside of these locations or those using DHL Express, all Duties and charges by your local customs office are your responsibility. No refunds will be awarded on items returned to us due to unpaid duties.

Click here to calculate an estimate for your local Duties charges.

  

  

 

International Payments

 

All prices shown on the website, unless otherwise stated, are in AUD (Australian Dollars) and all payments will be processed in this currency.

It is outside of our control over the exchange rate your payment provider uses to process your transaction when placing an order with us online. Please see our Terms for more information.

 



 

Click here to view our Returns Policy.

 

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