Our Shipping Policy
Enjoy global complimentary express shipping on all orders, and if you're not 100% happy, simply return your item(s) for a complimentary exchange* or full refund (exclusion on sale items apply).
Please note that we do not ship to Russia or India.
Same Day or Next Day Dispatch
All orders placed before 3pm AEDT will be dispatched the same day.
All orders placed after this time will be dispatched the next business day.
*Excludes weekends and Australian public holidays
Shipping Estimates + Duties
Wherever you are in the world, you can enjoy complimentary express shipping on all orders.
Express Shipping Times
| Location | Shipping Times | Duties Covered |
| Australia / New Zealand | 1-3 Business Days |
Yes
|
| US | 2-3 Business Days |
No
|
| UK | 3-4 Business Days | No |
| Rest of the World | 3-5 Business Days | No |
Orders outside of Australia and New Zealand may incur in additional duty charges. A duty charge is a charge imposed by your local country for internationally imported goods. If you are unsure of your local duties charge, please contact our Concierge Team for assistance here.
Please note that no refunds can be awarded for items returned to us due to unpaid duties charges.
Carbon Neutral Shipping
On every shipment we send through Australia Post, we utilise their GOGREEN Carbon Neutral service.
This helps to work towards combating climate change by offsetting emissions from the transportation of our shipments. So for every shipment we send, we make a corresponding contribution to a climate protection project through the purchase of carbon credits from verified and high quality projects, thus neutralising the shipment’s CO2 emissions.
So, if your delivery is responsible for emitting 500g of CO2, we will offset at least the same amount by purchasing carbon credits from climate protection projects. The calculation and offset of those carbon emissions is annually verified by SGS, an independent auditor.
International Payments
All payments are processed in AUD (Australian Dollars).
It is outside of our control over the exchange rate your payment provider uses to process your transaction when placing an order with us online. Please see our Terms for more information.