Refunds & Exchange Policy
If you're not 100% happy with your order you can simply return any full-priced items purchased to our warehouse in Sydney, Australia for a full refund or exchange within 28 days of receipt. If you are unsure if your item(s) are eligble for this, please contact us here.
Return Shipping On Exchanges: Free
We offer FREE return shipping for any eligible items you wish to EXCHANGE for another size, style or colour, subject to availability.
To exchange your order please follow the steps below.
Please note: excessive use of our free exchange service will be closely monitored and in the event we consider there to be an example of misuse, we reserve the right to reject that exchange request.
Return Shipping On Refunds: AU$10-45
We offer return shipping options - for a small fee - for the items you choose to return for a REFUND.
Below are our fixed return shipping costs back to our warehouse in Sydney:
|Location||Return Shipping Fee|
The fee will be deducted from the total amount of your original order, where will provide you with a return shipping label.
Should you choose to return your order using your own method, you will be responsible for all costs associated with this.
5 Steps To Refund/Exchange Your Order
Check that your item(s) meet our returns check list below. Then click here to complete our returns form.
We will email you within 2 business days with your return shipping label and/or steps to arrange your return shipment.
Package your items in all original packaging, including the paper satchel and external mailer bag (you can use a new mailer bag if required). Attach your return label to the outside of the package, ensuring all original return labels are covered.
International customers: call DHL in your region to book a pick up. Australian customers: drop off your parcel at your local Post Office.
Use the easy to follow checklist below - before returning your order - to ensure your refund or exchange will be awarded:
+ No visible marks to the leather soles or leather upper and insole. Only try on your shoes on carpet as hard flooring will leave marks.
+ Include all original packaging, including the shipping box.
+ We receive your returned item(s) within 28 days of receipt
+ The items returned to us match those in your return request
Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund awarded. For more information, please see our Terms.
We expect your returned item(s) to reach us within 28 days of receipt. If you foresee any delay, please just let us know ahead of time.
We'll send you an email to let you know once your return has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to be reflected in your account.
We are unable to offer refunds for goods that are returned to us because the customer wishes to avoid paying any customs duties imposed. For more information regarding this, please read our Shipping Policy.
For full information on returns and refunds, please see our Terms.
Please note - our return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law.